Firewall Rules & Troubleshooting

what networking configuration do i need? depending on your region, you will require users to be able to access region status url ports all current uneeq io 443 (tcp) global / us current turn uneeq io 3478 and 5349 (both udp and tcp) 22000 23000 udp eu current turn uneeq io 3478 and 5349 (both udp and tcp) 22000 23000 udp tls requirements all turn connections to our cloud platform must use tls 1 2 or higher, to ensure secure signalling connections using older tls versions (tls 1 0, tls 1 1) or unsecured channels will not be supported networking best practices use udp whenever possible in some cases, firewall rules may block udp communications this reduces the media quality of digital humans and will hinder the experience it is especially true over networks exhibiting packet loss if users are complaining about media quality, check if media traffic is running over tcp instead of udp more information on udp > docid 1 klhddq taiavhpxvwq8 avoid using vpns best practice is not to use a vpn for digital humans sessions vpns add latency and can cause a noticeable reduction in video and audio quality if you must use a vpn, make sure to route digital humans traffic outside of the vpn, similar to how you would handle web meetings traffic in your vpn configuration